Shipping & Returns

US AND CANADA	INTERNATIONAL
FREE Ground (2-5 business days)	FedEx International Priority (2-4 business days)
FedEx 2-day Air $20.00 (each item)	1st Item $60.00
FedEx Overnight $40.00 (each item)	Additional Items $15.00 (each item)

Please Note: Orders received after 12:00 P.M. Mountain Time will normally be processed the following day. Orders are shipped the same day they are processed only if item is in-stock. If your order is time critical, please call for estimate of delivery date.

Return Policy

Aquaveo is committed to providing value to every customer. Unlike most Software companies we offer 100% customer satisfaction guarantee. We allow our customers to return any product within 30 days of purchase. The following guidelines and instructions must be followed in order to process a return:

• Your request for a return must be made within 30 days of the invoice date.
• Return requests must be made by calling 801 691-5528, or by sending an email to Customer Service at sales@aquaveo.com
• Return requests must include the product purchased, the purchase date, the invoice number, and the reason for the return.
• Once your return request is authorized, you will be given a Return Merchandise Authorization (RMA) number.
• Each return MUST have a RMA number. Please write down the RMA number outside of the box when you return your merchandise. This will enable us to process the return accurately and with a minimum of delay. Returns received without an RMA number will not be processed. RMA numbers are valid for 15 days.
• When returning product, we recommend the use of a carrier that tracks packages. Aquaveo is not responsible for return shipping costs or for returned merchandise lost in transit.
• All return (s) must have the original packaging, CDs, serial numbers and manual.
• Refunds will be processed within 30 days.