Technical Support

Welcome to the Aquaveo technical support pages. We provide technical support for the current releases of GMS, SMS, WMS, Arc Hydro Groundwater, and CityWater.

Please review our Tech Support Agreement and support information for certain government users.

Please be sure to include the following information when contacting support:

  • Company name
  • License serial number
  • Exact steps taken to reproduce the problem
  • Software build date (found in Help | About)

Our technical support staff can be reached at:
email: support@aquaveo.com
telephone: (801) 691-5530

Our technical support hours are:
Monday-Friday, 8:00am-5:00pm Mountain Time Zone
(UTC-07 or UTC-06 during Daylight Saving Time)

For a list of holidays and other office closures, please visit:
Office Closures

Support Forums
Post questions and review answers on our Aquaveo support forum for GMS, SMS, WMS, and Arc Hydro Groundwater.

Online Help and Documentation
Visit the XMS Wiki for online XMS documentation and help files.